Terms of Service

1. General provisions

This English version is provided for convenience. The Lithuanian version is the legally binding one.

1.1. These terms govern the conditions of business process automation services provided by JESPE, MB (hereinafter — the 'Service Provider') and the relationship with clients (hereinafter — the 'Client').

1.2. Service Provider details:

1.3. By using the dirbtuvas.lt website or ordering services, the Client confirms that they have read these terms and agree to them.

2. Service description

2.1. The Service Provider offers the following services:

• Business process audit — review and consultation on automation opportunities.
• Automation rollout — building and deploying workflows, integrations and AI solutions.
• Support — maintenance and improvement of deployed solutions on a retainer basis.

2.2. The initial process audit (up to 1 hour of conversation + report) is provided free of charge and without commitment.

2.3. The specific service content, timelines and price are described in a separate proposal or contract that the Client confirms before work begins.

3. Conclusion of the contract

3.1. A request through the contact form or by email is not a contract. It is a request to be contacted about a proposal.

3.2. A contract is considered concluded when:

• The Service Provider sends a proposal with a concrete price and scope;
• The Client confirms acceptance in writing (by email or signed document).

3.3. For larger projects, the Parties may sign a written contract detailing the conditions, timelines and payment schedule.

4. Service price and payment

4.1. The service price is set out in the proposal or contract. Prices are in euros (EUR) excluding VAT, unless stated otherwise. The applicable VAT rate in Lithuania at the time of this version is 21%.

4.2. Payment terms (e.g. advance + balance after launch, or a monthly retainer) are detailed in the contract.

4.3. The invoice is issued electronically and sent to the Client's specified email address.

4.4. Payment term — 14 calendar days from the invoice date, unless the contract states otherwise.

4.5. If payment is delayed by more than 30 days, the Service Provider reserves the right to suspend service delivery until the debt is settled.

5. Rights and obligations of the Parties

5.1. The Service Provider undertakes to:

• Provide services to the agreed scope, schedule and quality;
• Protect the Client's confidential information;
• After project completion, hand over to the Client all credentials, documentation and the working solution;
• For 30 (thirty) days after launch, fix at no charge any material errors caused by the Service Provider's work.

5.2. The Client undertakes to:

• Provide required information and system credentials in time and cooperate during rollout;
• Pay according to the agreed terms;
• Not use the delivered solution for unlawful or harmful activity;
• After handover, take responsibility for use and maintenance of the solution (unless a separate support retainer is in place).

6. Limitation of liability

6.1. The Service Provider is liable for the quality of its work within the agreed scope.

6.2. The Service Provider is not liable for:

• Direct or indirect damage caused by incorrect data or instructions provided by the Client;
• Failures, outages or changes of third-party platforms (e.g. Microsoft, Google, n8n, Hostinger, Cloudflare, etc.);
• Loss of Client data if backups were not authorised or separately agreed;
• The solution failing after Client-made changes carried out without the Service Provider's knowledge.

6.3. In any case, total liability of the Service Provider does not exceed the agreed price (excluding VAT) of the specific project.

7. Confidentiality

7.1. The Parties undertake to protect each other's commercially, technically or personally important information as confidential.

7.2. Disclosure of confidential information to third parties is only allowed:

• With the written consent of the other Party;
• Where required by law.

7.3. The confidentiality obligation applies for the duration of the contract and 5 (five) years thereafter.

8. Intellectual property

8.1. After the Client's full payment for the agreed project, the automation solution created (workflows, configuration, documentation) becomes the Client's property and the Client is entitled to use, modify and transfer it.

8.2. The Service Provider reserves the right to use general knowledge, methodologies and technical patterns in other projects. Specific Client data and business logic are never shared with third parties.

8.3. Licences of third-party components (n8n, AI models, service APIs) remain in force under their providers' terms.

9. Termination of the contract

9.1. The contract may be terminated:

• By written agreement of the Parties;
• At one Party's initiative, if the other Party breaches material terms of the contract and does not remedy the breach within 14 calendar days of a written warning;
• At the Service Provider's initiative if the Client is more than 60 days late in payment.

9.2. On termination, the Client is required to pay for work performed up to the termination.

10. Personal data protection

10.1. The processing of personal data is governed by a separate Privacy Policy.

10.2. The Parties undertake to comply with GDPR and the Lithuanian Republic Personal Data Legal Protection Act.

11. Dispute resolution

11.1. Disputes arising from these terms or the provision of services are resolved through negotiation.

11.2. Failing agreement, disputes are resolved in the courts of the Lithuanian Republic at the Service Provider's registered seat.

11.3. These terms are governed by the law of the Lithuanian Republic.

12. Final provisions

12.1. The Service Provider reserves the right to amend these terms. The updated version is in force from the date of publication on the website.

12.2. If any provision of these terms is held invalid or unenforceable, the remaining provisions remain in force.

12.3. For questions about these terms, please contact: